Return & Refund Policy
Hassle-Free 30-Day Returns
We want both you and your pet to be completely happy with your purchase.
If something isn’t right, we’re here to make it easy.
Eligibility for Returns
We accept returns within 30 days of delivery for items that are:
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Defective, damaged, or faulty upon arrival
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Incorrect items received
To qualify, the item must be unused, in its original condition, and in the original packaging.
How to Request a Return
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Contact our team at hellopalsinpet@gmail.com with:
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Your order number
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A clear photo or short video showing the issue
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Our support team will review your request within 48 hours.
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Once approved, we’ll arrange either a replacement or refund.
Refunds
Once your return is approved:
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A refund will be issued to your original payment method.
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It may take 5–10 business days to appear in your account depending on your payment provider.
Non-Returnable Items
Please note that returns are not accepted for:
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Items returned after 30 days of delivery
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Products damaged by misuse or normal wear and tear
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Change of mind or wrong size selected by the customer
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us immediately.
We’ll review the case and arrange a free replacement or full refund — no extra cost to you.
Questions or Support
For any questions, contact our friendly customer service team at
📧 hellopalsinpet@gmail.com
We’re always happy to help — because your pet’s happiness is our priority. 💚
Important Note for Customers in Ireland
All returns are subject to Irish and EU consumer protection standards.
If you receive a defective or incorrect item, you are legally entitled to a replacement or refund.