1.How long does shipping take?

Orders are processed within 1–2 business days.

Standard delivery usually takes 7–11 business days, depending on your location and local customs clearance.

2.How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email containing your tracking link.

1.Which payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options available during checkout.

2.Is my payment information secure?

All transactions are SSL encrypted and processed through trusted, PCI-compliant payment gateways, ensuring your personal data remains protected.

1.What is your return policy?

You can request a return within 30 days of delivery.

Items must be unused, unwashed, and returned in their original packaging.

2.How do I start a return or exchange?

Simply email our support team at hellopalsinpet@gmail.com with your order number and a brief reason for the return.

We’ll guide you through the quick and easy process.

1.Are your accessories suitable for all dog breeds and sizes?

Most of our accessories are adjustable or available in multiple sizes to ensure the perfect fit for every dog.

Please refer to the size guide on each product page before ordering.

2.How do I clean or care for the products?

Each product includes specific care instructions on the product page.

In general, we recommend gentle cleaning with mild soap and air drying to maintain quality and comfort.

1.How can I contact you?

You can reach us anytime at hellopalsinpet@gmail.com — our team is happy to help and usually responds within 24 hours.

We’re here to make your shopping experience as smooth as possible.